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At FELINQ, we want your order to reach you safely and with clear information throughout the delivery process.
Once your order has been confirmed, it is prepared for shipment.
You will receive an order confirmation by email, followed by shipping information when your order has been dispatched.
Delivery times may vary depending on the product, destination, carrier and availability.
The estimated delivery information available at checkout or provided with your order should be used as your reference.
Please note that unexpected carrier delays, public holidays or other circumstances outside our control may occasionally affect delivery times.
Any applicable shipping costs are displayed during checkout before you complete your purchase.
When tracking information is available for your shipment, it will be provided by email.
Please allow some time for tracking information to become active after your order has been dispatched.
If your order contains several products, they may occasionally be shipped separately and arrive at different times.
If your tracking information shows an unusual delay or you have not received your order, please contact us with your order number.
Our customer service team will help you review the situation.
Please check your delivery information carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.
For any questions regarding your delivery, please visit our Contact Us page.
