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Last updated: August 24, 2026
This Privacy Policy explains how FELINQ, operated by Salamde Services (the “Site”, “we”, “us” or “our”), collects, uses and discloses your personal information when you visit felinq.com, use our services, make a purchase from FELINQ or otherwise communicate with us about the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information”, we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you submit directly to us through our Services may include:
Contact details, including your name, address, phone number and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
Account information, including your username, password, security questions and other information used for account security purposes.
Customer service information, including the information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the Services (“Usage Data”).
To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information, such as bank account, credit or debit card information and billing addresses, to process your payment, fulfil your orders and provide you with the products or services you have requested in order to perform the contract we have entered into with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, “Third-Party Websites and Links”.
Providing Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you. This includes processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping and facilitating returns and exchanges.
We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or postal mail, and showing you advertisements for FELINQ products or services.
This may include using your personal information to better tailor the Services and advertising displayed on our Site and other websites. If you reside in the European Economic Area, the legal basis for these data-processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR, where applicable.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately.
If you reside in the European Economic Area, the legal basis for these data-processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6(1)(f) of the GDPR.
Communicating with You and Improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in ensuring responsiveness, providing effective services and maintaining our business relationship with you pursuant to Article 6(1)(f) of the GDPR.
Like many websites, we use cookies on our Site. For specific information about the cookies Shopify uses to power our store, please see Shopify’s Cookie Policy.
We use cookies to power and improve our Site and Services, including remembering your actions and preferences, running analytics and better understanding how users interact with the Services.
We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products and advertising displayed on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies through your browser controls.
Please keep in mind that removing or blocking cookies may negatively affect your user experience and may cause some features or general functionality of the Services to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us to disclose or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social-media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
We may disclose the following categories of personal information about users for the purposes set out above:
Identifiers, such as basic contact details and certain order and account information.
Commercial information, such as order information, shopping information and customer-support information.
Internet or other similar network activity, such as Usage Data.
Geolocation data, such as locations determined using an IP address or other technical measures.
These categories of information may be disclosed to:
Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfilment partners, customer-support partners and data-analytics providers.
Business and marketing partners.
Affiliates.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we may share personal information for advertising and marketing activities.
Our Site may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites.
Information you provide in public or semi-public areas, including information you share on third-party social-networking platforms, may also be visible to other users of the Services or users of those third-party platforms without limitations regarding its use by us or a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.
The Services are not intended for use by children, and we do not knowingly collect personal information about children.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
However, these rights are not absolute and may only apply in certain circumstances. In some cases, we may deny your request as permitted by law.
Right to Access or Know. You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have the right to request that we delete personal information we maintain about you.
Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Right to Opt Out of Sale, Sharing or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined by applicable privacy laws.
Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent. Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal. You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
Managing Communication Preferences. We may send you promotional emails, which you may opt out of receiving at any time by using the unsubscribe option displayed in our emails.
If you opt out, we may still send you non-promotional emails, such as emails concerning your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.
In accordance with applicable laws, you may designate an authorised agent to submit requests on your behalf to exercise your rights.
Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request within the period required by applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data-protection authority.
For the European Economic Area, you can find a list of the supervisory authorities responsible for data protection on the European Data Protection Board website.
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information may also be processed by staff, third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the relevant competent authority of the United Kingdom, as applicable, unless the transfer is made to a country considered to provide an adequate level of protection.
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@felinq.com or contact us at:
Salamed Services – FELINQ
Publisher: Momar LO
Email: contact@felinq.com
Tel: +44 20 37694208
Address: 63 rue de la Croix, 92000 Nanterre, France
For the purposes of applicable data-protection laws and unless explicitly stated otherwise, Mako Services is the data controller for your personal information.
