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Frequently Asked Questions (FAQ)
Welcome to the FELINQ Frequently Asked Questions (FAQ) page. We’re here to answer your questions and ensure you have the best possible shopping experience.
If you need any additional assistance, please don’t hesitate to contact us.
How do I contact customer service?
Can I return a product?
Returns accepted within 30 days, product unopened. Refund within 7 days after receipt.
View Our Return Policy
What Should I Do If I Receive a Defective or Wrong Item?
If you receive a defective or incorrect item, we’ll be happy to replace it. Simply contact our Customer Support team and return the item within 30 days.
For more information, please view our Return & Refund Policy.
How Can I Exchange an Item?
To exchange an item, please contact our Customer Support team within 30 days of receiving your order. We’ll guide you through the exchange process.
For more information, please view our Return & Refund Policy.
When Will I Receive My Refund After a Return?
Once we receive and inspect your return, your refund will be processed within 5–10 business days. The refund will be issued to your original payment method.
Return and Refunds
Shipping
Can I Cancel My Order After Placing It?
Yes. You can cancel your order within 24 hours of placing it for a full refund. To request a cancellation, please contact our Customer Support team.
What Is Your Return Policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original condition, and in their original packaging.
For more information, please view our Return & Refund Policy.
How Long Will It Take to Receive My Order?
Processing Time: 1–3 business days. Once your order is confirmed, it will be prepared and shipped by one of our delivery partners.
Shipping Time: 6–9 business days, Monday through Friday.
Estimated Delivery Time: 7–12 business days from the date your order is confirmed.
You can view our Shipping Policy here.
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How Can I Track My Order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.
Returns & Refunds
Do You Ship Internationally?
FELINQ ships internationally to selected countries. Shipping options and delivery times are shown at checkout
Do You Offer Free Shipping?
We offer free shipping on eligible orders. Any applicable shipping costs will be clearly displayed at checkout.
Expedition Policy
How Long Will It Take to Receive My Order?
Processing Time: 1–3 business days. Once your order is confirmed, it will be prepared and shipped by one of our delivery partners.
Shipping Time: 6–9 business days, Monday through Friday.
Estimated Delivery Time: 7–12 business days from the date your order is confirmed.
You can view our Shipping Policy here.
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How Can I Track My Order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.
Customer Support
Company: FELINQ
Email: contact@felinq.com
Tel: +44 20 37694208
Address: 63 rue de la Croix, 92000 Nanterre, France
Our Customer Support team is available Monday through Friday, from 8:00 AM to 5:00 PM.
